Occasional API updates from HubSpot may require you to reauthorize your connection to PartnerPortal.io.
Who can do this: Admins only
When do you need this?
You will need this guide if you have received an error or a request to reauthorize your HubSpot connection.
Why this happens
HubSpot API changes and updates can invalidate your existing authorization, requiring you to reconnect the app.
Warning: Do not disconnect the HubSpot app. If you disconnect, all previously connected leads will no longer sync to HubSpot, and you would need to reconnect each lead individually to restore the historical data.
Steps
Log in to your partner portal.
In the left-hand sidebar, go to the Integrations tab. Inside the HubSpot window, select Settings.
From the Settings view, click Reauthorize. Do not click Disconnect.
Confirm you are reauthorizing into the correct HubSpot account.
(Note: If you only have access to one HubSpot account, you may not see this screen.)
Click Connect App.
Confirm it worked
A success notification will appear on the screen confirming the reauthorization is complete.
If this didn't work
If you run into any issues while reauthorizing, contact [email protected] and the team can assist.