How to Reset Password

This article will walk you through the steps to reset your password.

Updated over a week ago

To reset your password, please ensure that you have pop-ups enabled in your browser. These same steps can be followed if you were invited to the portal and have not set up a password yet.

Requesting the Link

First, head to your portal sign-in page. (example:, enter your email address and press the Next button.

Please note, that password resets can be requested by any individual (partner, agent, staff) at any moment.

In the pop-up window, select the Forgot Password button and press Continue. Please make sure your email is spelled correctly before requesting a reset link.

Once requested successfully, an email will be sent to your inbox.

If you have not received an email within a couple of minutes, double-check your spam or junk inboxes. Afterward, head back to your portal login screen, clear out your cookies and cache, and repeat the steps to request a password.

For more information, please don't hesitate to reach out to our team.

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