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What visibility do Team Members have?

Understand the different roles available for team members and what each role can access in the portal.

As a Partner Owner, you control what each team member can see and do in the portal by assigning them a role.

To learn how to add Team Members to your portal, check out this article.


Roles and permissions

There are three roles available for team members:

Partner Owner

  • Can configure the organization.

  • Can see and work all leads submitted by anyone.

  • Can promote other team members to Owner or demote them.

Partner Admin

  • Can see and work all leads submitted by anyone.

  • Cannot configure organization information.

  • Can manage Partner Users.

Partner User

  • Can see and work only the leads they submitted, or leads submitted on their behalf by team members or Partner Admins.

  • Cannot see leads submitted by others.


How to update a team member's role

To update a team member's role, go to the Team tab in the sidebar and click the edit button next to their name. Select the desired role in the pop-up window and click Save.


Opportunities

All team members, regardless of role, have access to the Opportunities tab and can view all opportunities sent by the portal admin team.

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